Boyueda offers free standard shipping on eligible electric scooter orders within the 48 contiguous U.S. states. Orders may ship from U.S. warehouses or other fulfillment locations depending on stock availability. For Alaska, Hawaii, Puerto Rico, or international destinations, please contact us before ordering to confirm delivery options and shipping costs.
Electric scooter orders are generally processed within 1–2 business days, with delivery typically taking 3–7 business days after shipment. Replacement parts and accessories are shipped directly from China via international express delivery and usually arrive in approximately 15 days, depending on the courier and shipping conditions. Once your order ships, we'll email you a tracking number so you can follow its delivery progress. If your order contains multiple packages, you may receive separate tracking numbers.
Boyueda electric scooters come with limited warranty coverage for eligible manufacturing defects. Coverage varies by component and the applicable warranty policy. If you experience a problem, contact our support team with your order number, scooter model, and photos or videos of the issue. We can assist with troubleshooting, warranty requests, and replacement parts.
Returns and exchanges are handled according to our Return & Refund Policy. Eligibility depends on the purchase date, product condition, and reason for return. If your scooter arrives damaged, defective, or with missing parts, contact us promptly with your order number and supporting photos. Please contact customer support before returning any product.
Yes. We offer genuine Boyueda replacement parts and accessories, including batteries, chargers, controllers, displays, tires, brake components, and throttles. Parts vary by scooter model, so check compatibility before ordering. If you're unsure which component fits your scooter, contact us with your model number and a photo of the original part.
Most Boyueda electric scooters arrive partially assembled. Depending on the model, you may need to unfold and secure the steering stem, install the handlebars, or attach the removable seat and accessories. Follow the included instructions and check the brakes, tires, folding locks, and electrical controls before your first ride.
Boyueda user manuals are available for supported models, including G2, G6, M2, Q7 Pro, Q7 Pro Max, S3-11, and S5-11. These PDF manuals cover assembly, dashboard operation, battery charging, maintenance, safety instructions, and troubleshooting. You can find available manuals on the corresponding product pages or request one from customer support.
Visit the Contact Us page on boyuedascooter.com for assistance with product selection, orders, shipping, warranty questions, and technical support. For existing orders, please include your order number and scooter model. Photos or videos are helpful when requesting troubleshooting or replacement parts.
